Returns

RETURNS

HOW TO LODGE AN ONLINE RETURN

By Mail

Online orders must be lodged via the Oroton Returns Portal.

To start your return:

Visit the Oroton Returns Portal. (https://returns.narvar.com/oroton/returns)

Enter your order number and email address.

Select the item(s) you wish to return and the reason for return.

Follow the prompts to generate your return label.

Only orders placed via oroton.com & oroton.com/outlet can be returned through the portal.

In-Store purchases must be returned directly to an Oroton Boutique or Outlet Store.

In Store

For change of mind returns for item(s) purchased from our Oroton website please visit any of our Oroton Boutique’s and for item(s) purchased from our Archive or Oroton Outlet website visit our Oroton Outlet Stores within 14 days from arrival date.

Original shipping fees are non-refundable. Refunds apply to the cost of the returned items only.

International Returns

For change of mind returns, Oroton does not cover the cost of international returns or provide Online exchanges. We will provide a return to the original payment method upon receiving the product in its original condition and returned within 14 days of receiving your delivery.

1. Please carefully pack your returning item(s) as well as the Online Return Form. You also can print this form here. If you don't have access to a printer, you are more than welcome to write the order information on a piece of paper. Original shipping fees are non-refundable. Refunds apply to the cost of the returned items only.

2. Return your order to the address provided.

International customers cover the cost for their returns and the responsibility of the return lies with the customer. We recommend that you use a traceable service to return your parcel as Oroton is not liable for any lost or stolen parcels

OUR CHANGE OF MIND POLICY

Online Purchases

We offer a full Refund to your original payment method for eligible online purchases returned within 14 days of delivery.

• Original shipping fees are non-refundable.
• Refunds apply to the cost of returned items only.
• Free returns are available for customers within Australia via the Returns Portal.
• International return shipping costs are the responsibility of the customer unless the item is deemed faulty.

Please note:
If your Online order was paid using PayPal and you return In-Store, you will be issued an Oroton Gift Card only when returning In-Store. Refunds to the Original Payment Method for these transactions must be processed Online. The Original Payment schedule with the payment platform will continue as usual. Gift Cards can be used Online and In-Store.

In-Store Purchases

A full Refund to your original payment method or Exchange is available for eligible items returned within 14 days of purchase.

Items purchased in Boutique can only be returned to an Oroton Boutique & items purchased from an Outlet can only be returned to an Oroton Outlet.

Extended Exchange

During the Mother's Day promotion period, any online orders placed between 14 April and 10 May are eligible for an extended exchange in-store until 24 May 2026.

Please note that exchanges cannot be processed online. To redeem the extended exchange, customers can visit any Oroton store and present proof of purchase.

Full-price online purchases remain eligible for a refund within the standard 14-day return period, calculated from the delivery date.

This extended exchange policy does not affect customers’ rights to return items deemed faulty.

Conditions of Return

Returns must:

• Be lodged within 14 days of purchase or delivery
• Be accompanied by proof of purchase
• Be in original, unused condition
• Have all original tags and packaging attached
• Not be marked as Final Sale
• Not be discounted more than 60% off the original retail price

Additional conditions:

• Swimwear must be unworn with hygiene stickers attached
• Pierced earrings are Final Sale and cannot be returned for change of mind

Final Sale

Items discounted by 60% or more are classified as Final Sale.

These items:

• Cannot be returned or exchanged for change of mind
• Can only be returned if deemed faulty

Unauthorised returns of Final Sale items will be returned to the customer at their expense.

CAN I RETURN MY ONLINE ORDER IN-STORE?

Online purchases can be returned to an Oroton Store within 14 days of delivery, provided the item meets our Conditions of Return.

Please note:

Online purchases paid via PayPal and returned in-store will be issued an Oroton Gift Card. Gift Cards can be used online or in-store.
Refunds to the original payment method for PayPal transactions can only be processed via the Returns Portal.

ONLINE RETURN PROCESSING TIMES

Once the items have been received by our Warehouse, they will be quality checked by our team. Once cleared, returns are then processed within 2 - 4 business days of your parcel arriving back at our warehouse.

Change Of Mind returns will only be accepted 14 days from the delivery of purchase. Items returned outside this period will not be accepted for a Change Of Mind. Items can still be returned after 14 days where deemed faulty or there has been another consumer guarantee failure under the Australian Consumer Law.

DO YOU OFFER EXCHANGES FOR ONLINE ORDERS?

We do not offer direct exchanges via the Returns Portal.

If you would like a different item, please:

Return your item for a refund

Place a new order Online

Exchanges can be processed In-Store (excluding Final Sale items).

Online Return Processing Times

Once your return is received at our warehouse, please allow:

• 3–5 business days for assessment
• A further 3–5 business days for refund processing

Refund timeframes may vary depending on your payment provider.

If a return is not lodged via the Returns Portal or does not meet our Conditions of Return, Oroton may:

• Return the item to you at your expense, or
• Donate the item to charity on your behalf. Shape

DOES OROTON COVER THE COST OF RETURNS?

Oroton covers the cost of returns for Australian-based customers only. International customers cover the cost for their returns and the responsibility of the return lies with the customer. We recommend that you use a traceable service to return your parcel as Oroton is not liable for any lost or stolen parcels.

WHAT IF I RECEIVE A FAULTY ITEM?

If you believe your item is faulty upon arrival of receiving your order, please lodge your return via the Returns Portal and select “Faulty” as the reason for return.

All items are assessed upon receipt in accordance with Australian Consumer Law.

If deemed faulty, we will offer a refund as appropriate.

OROTON x JULY PURCHASES

One hundred day returns period

For a change of mind return, items must be unused, in original condition, with original packaging. Must include dustbag, swing tags and box. Full proof of purchase must be provided.

Lifetime warranty

All July luggage comes with a guaranteed limited lifetime warranty that covers any defect on wheels, zips, handles, nylon compression strap breakages and specific cracks or breaks in the polycarbonate shell or aluminum bumpers.

The extended warranty does NOT cover defects caused by improper use, cases that were bought second hand or without proof of purchase. Cosmetic damage such as scratches, minor dents, bumps, scuffs, general wear and tear or damage that does not impact the overall functionality of the case.

The Ejectable Power Bank is covered by a two-year warranty.

Warranty claims

Warranty claims will be made via the July portal: www.july.com/au/contact-us/ whilst change of mind refunds will be at the discretion of the Oroton Store Manager.

EXCEPTIONS

Swimwear

Item/s in their original condition, with tags and hygiene stickers still attached may be returned within 14 days of purchase (or arrival) date.

Item/s can still be returned after 14 days where faulty or there has been another consumer guarantee failure under the Australian Consumer Law.

Sun and chemical fading or discolouration does not deem a product faulty.

If Swimwear items have been returned for a change of mind to an Oroton warehouse or store, in unoriginal condition, without tags and hygiene stickers attached, items will be returned to sender at the senders expense.

Pierced Earrings

Due to hygiene reasons, pierced earrings are unable to be returned for change of mind, unless faulty or there has been another consumer guarantee failure under the Australian Consumer Law.

Face Masks

Due to hygiene reasons, face masks are unable to be returned for change of mind, unless faulty or there has been another consumer guarantee failure under the Australian Consumer Law.

INTERNATIONAL RETURNS

2. Return your order to the address provided.

We recommend that you use a traceable service to return your parcel as Oroton is not liable for any lost or stolen parcels.

Any potential fluctuations in foreign exchange rates are outside of Oroton's control. The risk of such fluctuations as they impact product returns falls solely on the customer. Oroton will not be held responsible for any changes in exchange rates or additional fees that may arise due to currency conversion when processing payments or returns. Customers are advised to check the applicable exchange rate with their payment provider prior to completing any orders and returns.

If you're unable to find the answer to your question listed on this page, please do not hesitate to get in touch with our Customer Care team at customercare@oroton.com or 1800 061 047.